Santa Delegates To Nintendo's Consumer Service Department

Santa has a good gig. You'll notice that once he leaves his packages, he doesn't stick around to help you figure out how to work or play all your new gifts. Fortunately, Nintendo is here to help. During "Crunch Week," the week between Christmas and the new year, the Consumer Service Department at the Nintendo of America headquarters in Redmond, Wash., receives an explosion of inquiries. Consumers can ask questions about everything from details about cool new games like Metroid Prime 2 Echoes for Nintendo GameCube or Final Fantasy I & II: Dawn of Souls for Game Boy Advance SP, to how to operate new Nintendo game systems like the Nintendo DS they received for the holidays.

During an average week, Nintendo responds to about 37,500 phone calls, 7,500 e-mails and 500 letters. But during the last week of December, the Consumer Service Department at Nintendo handles 90,000 inquiries. Here are a few fun facts about the department:

• As many large companies outsource their consumer-service jobs overseas, Nintendo serves consumers via in-house game-play counselors, consumer service representatives and online staffers. The Consumer Service Department at Nintendo increases its staff more than 60 percent during the peak of the holiday season.

• Consumers get responses from real-live game experts. Game-play counselors have access to a vast library of information regarding more than 3,300 video games for all Nintendo systems at their fingertips.

• Since the department began in 1985, Nintendo has helped more than 78 million people by phone and more than 3.2 million people through e-mail and letters.

Contact Nintendo Consumer Service at (800) 255-3700 or visit www.nintendo.com. Representatives are available seven days a week, 6 a.m. to 7 p.m. (Pacific Time).

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